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Mwright124's avatar
Mwright124
New Contributor II
6 months ago

2022 Telematics Control Module ETA

2022 Yukon Denali.  Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help! 
jgiv's avatar
jgiv
New Contributor
2 years ago
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Still waiting for an update since August. If the part is obsolete, just admit it so I can move on with the repairs somewhere else. 

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    6 months ago
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    This is great news! Our team is elated to learn that your module arrived, and the dealer was able to successfully resolve these previous concerns for you. If there is anything else that we can assist you with now or in the future, please don't hesitate to reach us here or via email at socialmedia@gm.com. We're always ready and happy to assist our loyal OnStar members. 

  • Eculotta's avatar
    Eculotta
    New Contributor II
    5 months ago
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    Glad to hear of your good luck.  How long did you wait for the part ? 

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Took my 2022 Sierra to a few dealerships to diagnose the problem. It was finally determined that the Onstar module needed to be replaced. I'v...","body@stringLength":"298","rawBody":"

The navigation, onstar service and wifi data do not work. Took my 2022 Sierra to a few dealerships to diagnose the problem. It was finally determined that the Onstar module needed to be replaced. I've been waiting since August for an ETA on the part but nothing! Is this part obsolete? 

","kudosSumWeight":0,"postTime":"2023-11-04T19:19:38.731-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1557_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5463},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

The navigation, onstar service and wifi data do not work. Took my 2022 Sierra to a few dealerships to diagnose the problem. It was finally determined that the Onstar module needed to be replaced. I've been waiting since August for an ETA on the part but nothing! Is this part obsolete? 

"},"Conversation:conversation:1557":{"__typename":"Conversation","id":"conversation:1557","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1557"},"lastPostingActivityTime":"2024-01-03T11:24:03.172-08:00","lastPostTime":"2024-01-03T11:24:03.172-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:1557":{"__typename":"ModerationData","id":"moderation_data:1557","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1557_1":{"__typename":"Revision","id":"revision:1557_1","lastEditTime":"2023-11-04T19:19:38.731-07:00"},"ForumReplyMessage:message:1700":{"__typename":"ForumReplyMessage","id":"message:1700","conversation":{"__ref":"Conversation:conversation:1557"},"author":{"__ref":"User:user:16942"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:1557/message:1700","revisionNum":1,"uid":1700,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1700"},"parent":{"__ref":"ForumTopicMessage:message:1557"},"body":"

Still waiting for an update since August. If the part is obsolete, just admit it so I can move on with the repairs somewhere else. 

","body@stringLength":"143","rawBody":"

Still waiting for an update since August. If the part is obsolete, just admit it so I can move on with the repairs somewhere else. 

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Hello again. While our team does not have the ability to expedite parts, we are more than happy to help with any available updates alongside your certified dealership. If you would like an additional layer of assistance, do not hesitate to send us an email moving forward. 

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