Forum Discussion
OnStar Module Replaced, Now I Need a Data Plan?!
I have a 2025 Equinox EV -- here is what has happened.
Current Situation:
- Telematics Module replaced on 12/15
- GPS now works again, as well as the app communicating to the car (charging info, etc.)
- ANYTHING that requires data (navigation, Apple Music) tells me I need an upgraded OnStar Sub (which I know I do not)
- OnStar says while I have OnStar Basics to use any of the features (Nav) I also need a data plan, which they can sell me. (Which insane logic)
What I've done thus far:
- Escalated to "level 2" OnStar Support, have a case number... supposed to hear something in a day or 2 (I don't believe that for a second)
- Emailed Executive Resolution Team - have a case number there too
- Emailed Sterling Anderson the Chief Product Officer. Because I felt like complaint to someone c-level!
- Emailed the dealer as well.
This is INSANE. Let's play along with OnStar's logic. Even if I wanted to buy a data plan (which I don't) -- the ONLY thing available to me to add on is the "Protect" plan. I can't even get data if I wanted it.
The OnStar rep I talked to on chat on this website was incredibly rude and treated like I was a moron.
1 Reply
We appreciate you sharing these details and subsequent feedback on your experience with us. While our team is glad to hear that your GPS and mobile app concerns have been resolved with the installation of the new OnStar hardware, these are never the kind of sentiments that we want to hear about the support you've experienced and the additional features desired. Our team is glad to take a closer look into your account for any case updates and answer additional questions about included services. If it interests you to connect further, please send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.