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Garygvdsmc's avatar
Garygvdsmc
New Contributor
12 days ago

Onstar module not working

Onstar module stopped working over a month ago and my dealer says they are waiting on a recall notice from GM.  Any idea when they might issue the recall?  Would like to have it working before my summer vacation!

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  • MCombs's avatar
    MCombs
    New Contributor II
    12 days ago

    Good luck Gary. Hope your vacation is in the fall or winter. Mine failed in December and still waiting on the part that was back ordered with no estimate on time.  I have not heard anything about a recall notice- only a lack of parts. 

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    11 days ago

    We know how frustrating this concern with OnStar module must be, Gary. Our team would be glad to connect with you and learn more. To get started, please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor Ahmed to get connected directly to me.

    • Garygvdsmc's avatar
      Garygvdsmc
      New Contributor
      11 days ago

      I am not sure i understand how to send a private message Ahmed. Can you explain. When I select the envelope icon what do I do next 

      • Advisor_Ahmed's avatar
        Advisor_Ahmed
        Moderator
        11 days ago

        Glad to help, Gary. Once you've clicked the envelope, that will take you to your inbox. From there, you click the pencil icon to the right of the gear/settings icon. This is where you can send us a private message by typing Advisor_Ahmed in the box under "To". Please let us know if you have any more questions. We are here to help.

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Onstar module not working","moderationData":{"__ref":"ModerationData:moderation_data:8319"},"body":"

Good luck Gary. Hope your vacation is in the fall or winter. Mine failed in December and still waiting on the part that was back ordered with no estimate on time.  I have not heard anything about a recall notice- only a lack of parts. 

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We know how frustrating this concern with OnStar module must be, Gary. Our team would be glad to connect with you and learn more. To get started, please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor Ahmed to get connected directly to me.

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I am not sure i understand how to send a private message Ahmed. Can you explain. When I select the envelope icon what do I do next 

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Glad to help, Gary. Once you've clicked the envelope, that will take you to your inbox. From there, you click the pencil icon to the right of the gear/settings icon. This is where you can send us a private message by typing Advisor_Ahmed in the box under \"To\". Please let us know if you have any more questions. We are here to help.

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