Forum Discussion

Garygvdsmc's avatar
Garygvdsmc
New Contributor
8 months ago

Onstar module not working

Onstar module stopped working over a month ago and my dealer says they are waiting on a recall notice from GM.  Any idea when they might issue the recall?  Would like to have it working before my sum...
Advisor_Ahmed's avatar
Advisor_Ahmed
Moderator
8 months ago

We know how frustrating this concern with OnStar module must be, Gary. Our team would be glad to connect with you and learn more. To get started, please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor Ahmed to get connected directly to me.

  • Garygvdsmc's avatar
    Garygvdsmc
    New Contributor
    8 months ago

    I am not sure i understand how to send a private message Ahmed. Can you explain. When I select the envelope icon what do I do next 

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      8 months ago

      Glad to help, Gary. Once you've clicked the envelope, that will take you to your inbox. From there, you click the pencil icon to the right of the gear/settings icon. This is where you can send us a private message by typing Advisor_Ahmed in the box under "To". Please let us know if you have any more questions. We are here to help.