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talk2onstar
New Contributor
5 months ago

OnStar Module Failure

My 2022 Silverado has a failed OnStar (Telematic?) module. The dealer diagnostics alone was over $300, only to tell me the module had failed. I've prepaid for the part, with no idea how long it will ...
Advisor_Helen's avatar
Advisor_Helen
Moderator
5 months ago

We do understand the frustration this has caused and do apologize for any ongoing delays. Our social care team can provide you with any available updates alongside your certified Chevrolet dealership. If you need any assistance with your service center, kindly email socialmedia@gm.com. This will allow us to best assist moving forward. 

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The dealer diagnostics alone was over $300, only to tell me the module had failed. I've prepaid for the part, with no idea how long it will ...","body@stringLength":"408","rawBody":"

My 2022 Silverado has a failed OnStar (Telematic?) module. The dealer diagnostics alone was over $300, only to tell me the module had failed. I've prepaid for the part, with no idea how long it will take to arrive. There will be additional labor cost to complete replacement. I read about numerous others in this forum with the same issue, suggesting that this part is likely defective. What can I do?

","kudosSumWeight":0,"postTime":"2025-03-13T04:24:40.093-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7743_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":73},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My 2022 Silverado has a failed OnStar (Telematic?) module. The dealer diagnostics alone was over $300, only to tell me the module had failed. I've prepaid for the part, with no idea how long it will take to arrive. There will be additional labor cost to complete replacement. I read about numerous others in this forum with the same issue, suggesting that this part is likely defective. What can I do?

"},"Conversation:conversation:7743":{"__typename":"Conversation","id":"conversation:7743","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7743"},"lastPostingActivityTime":"2025-03-16T07:30:15.124-07:00","lastPostTime":"2025-03-16T07:30:15.124-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:7743":{"__typename":"ModerationData","id":"moderation_data:7743","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7743_1":{"__typename":"Revision","id":"revision:7743_1","lastEditTime":"2025-03-13T04:24:40.093-07:00"},"ForumReplyMessage:message:7800":{"__typename":"ForumReplyMessage","id":"message:7800","conversation":{"__ref":"Conversation:conversation:7743"},"author":{"__ref":"User:user:4334"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7743/message:7800","revisionNum":1,"uid":7800,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: OnStar Module Failure","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7800"},"parent":{"__ref":"ForumTopicMessage:message:7743"},"body":"

We do understand the frustration this has caused and do apologize for any ongoing delays. Our social care team can provide you with any available updates alongside your certified Chevrolet dealership. If you need any assistance with your service center, kindly email socialmedia@gm.com. This will allow us to best assist moving forward. 

","body@stringLength":"349","rawBody":"

We do understand the frustration this has caused and do apologize for any ongoing delays. Our social care team can provide you with any available updates alongside your certified Chevrolet dealership. If you need any assistance with your service center, kindly email socialmedia@gm.com. This will allow us to best assist moving forward. 

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