OnStar Module Failure - software recall?

Just happened to my Tahoe as well. I have 2 vehicles that use onstar and I’m just out of warranty.

I found this page and thought if I just called GM soft spoken and not mad then they will work with me. They told me yes this is an ongoing issue, and since I have been a loyal member they will cover the cost. I was pleased and set up an appointment with them with my dealership to get it diagnosed. I even asked one more person they transferred me to and they said “yes we will cover the cost”

Today was the day, so I took it into the dealership. They said GM didn’t send that info down. I called into GM and were VERY rude and wouldn’t let me speak. Finally I got transferred to a nice lady, and she said let me listen to the transcripts…….she listened and she said yes you’re right they said it TWICE, however they don’t have the authority to make those decisions. WHAT?!?  I asked for them to email me the transcripts and they won’t unless I file a court order or subpoena. After that they offered me $90 credit 😂. GM and onstar is such a joke. This is my 5th GM and will be my last.