Forum Discussion
Onstar Module ETA
Has there been an update on when the modules will be available? My 23 Denali ultimatemate module just went out and was told the part is on back order.
- JMHolgAT42 months agoNew Contributor III
Hi there. I am on the same boat as many users here with these modules.
For a month now, there has been no updates from my current dealer or GM. The only emails Onstar or CustomerCare can provide currently is a "standard" ...." We are still experiencing a delay on the part(s) needed to repair". My truck is just a sitting block at the dealer since they told me I could not drive it without the Telematic Module.
I don't believe anyone is working "diligently" to do anything for the GM customers. I have called multiple GM part and dealers across multiple states (Michigan, Iowa, Florida, California, and Texas) with similar results. All dealers provided me the part number #86815701 for my vehicle....and basically told me..."Good luck finding it.....most websites say "discontinued" and there is no true ETA because they don't know who, when, or why." One of the parts specialists mentioned there being more parts being on backorder related to engine, transmission...etc.
In addition to contacting dealers, I've also emailed GM customer care directly and even reach out to Mary Barra's office, hoping to elevate the issue- but still no meaningful response or resolution. It's incredibly frustrating and disappointing to see such a lack of support.
- Advisor_Jack2 months agoModerator
We recognize how frustrating these unexpected delays can be when your concerns have left you without access to the GM vehicle that you love and rely on. OnStar wants a better experience for our Members. Our team appreciates you keeping us informed of your previous communications with our team. We'd like the opportunity to continue assisting you through this delay. When you have a moment, please send us a private message to move forward with our continued support. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your message.
- JMHolgAT42 months agoNew Contributor III
Will do
Thank you