Has there been an update on when the modules will be available? My 23 Denali ultimatemate module just went out and was told the part is on back order.
Hello,
I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?
","kudosSumWeight":1,"postTime":"2025-01-21T08:37:36.963-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4177_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":802},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello,
I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?
"},"Conversation:conversation:4177":{"__typename":"Conversation","id":"conversation:4177","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4177"},"lastPostingActivityTime":"2025-05-01T09:25:39.094-07:00","lastPostTime":"2025-05-01T09:25:39.094-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:4177":{"__typename":"ModerationData","id":"moderation_data:4177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:4177_1":{"__typename":"Revision","id":"revision:4177_1","lastEditTime":"2025-01-21T08:37:36.963-08:00"},"ForumReplyMessage:message:8024":{"__typename":"ForumReplyMessage","id":"message:8024","conversation":{"__ref":"Conversation:conversation:4177"},"author":{"__ref":"User:user:36186"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4177/message:8024","revisionNum":1,"uid":8024,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module ETA","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8024"},"parent":{"__ref":"ForumTopicMessage:message:4177"},"body":"Has there been an update on when the modules will be available? My 23 Denali ultimatemate module just went out and was told the part is on back order.
","body@stringLength":"169","rawBody":"Has there been an update on when the modules will be available? My 23 Denali ultimatemate module just went out and was told the part is on back order.
","kudosSumWeight":1,"repliesCount":3,"postTime":"2025-03-29T13:08:57.095-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:8024_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":79},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxMHwxOTowLDQ0OjF8MQ","node":{"__ref":"ForumReplyMessage:message:8161"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1748334230902":{"__typename":"CachedAsset","id":"theme:customTheme1-1748334230902","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I am on the same boat as many users here with these modules.
For a month now, there has been no updates from my current dealer or GM. The only emails Onstar or CustomerCare can provide currently is a \"standard\" ....\" We are still experiencing a delay on the part(s) needed to repair\". My truck is just a sitting block at the dealer since they told me I could not drive it without the Telematic Module.
I don't believe anyone is working \"diligently\" to do anything for the GM customers. I have called multiple GM part and dealers across multiple states (Michigan, Iowa, Florida, California, and Texas) with similar results. All dealers provided me the part number #86815701 for my vehicle....and basically told me...\"Good luck finding it.....most websites say \"discontinued\" and there is no true ETA because they don't know who, when, or why.\" One of the parts specialists mentioned there being more parts being on backorder related to engine, transmission...etc.
In addition to contacting dealers, I've also emailed GM customer care directly and even reach out to Mary Barra's office, hoping to elevate the issue- but still no meaningful response or resolution. It's incredibly frustrating and disappointing to see such a lack of support.
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Thank you
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