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Lise914's avatar
Lise914
New Contributor
5 months ago

Onstar Module ETA

Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working ...
Andrewve's avatar
Andrewve
New Contributor
4 months ago

My On-star module went out in my 23 Yukon Denali also.  This truck has already had an engine replaced, which was back ordered for months, now this module is supposedly back ordered for months.  All those months (10) I paid for service and no refund or credit.  Shame on GMC for treating customers like this.

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Module ETA","id":"message:4177","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4177","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:28940"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:4177"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4177"},"body@stripHtml({\"truncateLength\":200})":" Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working ...","body@stringLength":"299","rawBody":"

Hello,

I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?

","kudosSumWeight":1,"postTime":"2025-01-21T08:37:36.963-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4177_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":796},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello,

I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?

"},"Conversation:conversation:4177":{"__typename":"Conversation","id":"conversation:4177","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4177"},"lastPostingActivityTime":"2025-05-01T09:25:39.094-07:00","lastPostTime":"2025-05-01T09:25:39.094-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:4177":{"__typename":"ModerationData","id":"moderation_data:4177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:4177_1":{"__typename":"Revision","id":"revision:4177_1","lastEditTime":"2025-01-21T08:37:36.963-08:00"},"ForumReplyMessage:message:4678":{"__typename":"ForumReplyMessage","id":"message:4678","conversation":{"__ref":"Conversation:conversation:4177"},"author":{"__ref":"User:user:29722"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4177/message:4678","revisionNum":1,"uid":4678,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module ETA","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4678"},"parent":{"__ref":"ForumTopicMessage:message:4177"},"body":"

My On-star module went out in my 23 Yukon Denali also.  This truck has already had an engine replaced, which was back ordered for months, now this module is supposedly back ordered for months.  All those months (10) I paid for service and no refund or credit.  Shame on GMC for treating customers like this.

","body@stringLength":"329","rawBody":"

My On-star module went out in my 23 Yukon Denali also.  This truck has already had an engine replaced, which was back ordered for months, now this module is supposedly back ordered for months.  All those months (10) I paid for service and no refund or credit.  Shame on GMC for treating customers like this.

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We appreciate you for bringing these concerns related to your OnStar module to our attention, Andrew. This is not the kind of OnStar or GMC experience that we hope to provide for our loyal members. Our team would be happy to look into this further and provide you with a layer of support between yourself and the dealership through the repair process. We're committed to doing everything in our power to ensure that these parts get to you in as timely a manner as possible. To best proceed, please send us an email with these details to socialmedia@gm.com with, \"ATTN: OS Community/Andrewve,\" in the subject line. Our team hopes to hear from you soon. 

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