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Lise914
New Contributor
5 months ago

Onstar Module ETA

Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working ...
ajc1980's avatar
ajc1980
New Contributor
5 months ago
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We bought our 2025 Yukon in November.  The onstar worked for the first month.  We are currently having -20 degree weather in MN so it would sure be nice to have the ability to start on the app.  We were told at the dealership that we need a new module, which is currently on order.  This is ridiculous that it is taking this long.  You spend 100k on a brand new vehicle and it doesn't work.  Very disappointed.

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Module ETA","id":"message:4177","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4177","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:28940"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:4177"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4177"},"body@stripHtml({\"truncateLength\":200})":" Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working ...","body@stringLength":"299","rawBody":"

Hello,

I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?

","kudosSumWeight":1,"postTime":"2025-01-21T08:37:36.963-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4177_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":801},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello,

I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?

"},"Conversation:conversation:4177":{"__typename":"Conversation","id":"conversation:4177","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4177"},"lastPostingActivityTime":"2025-05-01T09:25:39.094-07:00","lastPostTime":"2025-05-01T09:25:39.094-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:4177":{"__typename":"ModerationData","id":"moderation_data:4177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:4177_1":{"__typename":"Revision","id":"revision:4177_1","lastEditTime":"2025-01-21T08:37:36.963-08:00"},"ForumReplyMessage:message:4203":{"__typename":"ForumReplyMessage","id":"message:4203","conversation":{"__ref":"Conversation:conversation:4177"},"author":{"__ref":"User:user:29126"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4177/message:4203","revisionNum":1,"uid":4203,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module ETA","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4203"},"parent":{"__ref":"ForumTopicMessage:message:4177"},"body":"

We bought our 2025 Yukon in November.  The onstar worked for the first month.  We are currently having -20 degree weather in MN so it would sure be nice to have the ability to start on the app.  We were told at the dealership that we need a new module, which is currently on order.  This is ridiculous that it is taking this long.  You spend 100k on a brand new vehicle and it doesn't work.  Very disappointed.

","body@stringLength":"447","rawBody":"

We bought our 2025 Yukon in November.  The onstar worked for the first month.  We are currently having -20 degree weather in MN so it would sure be nice to have the ability to start on the app.  We were told at the dealership that we need a new module, which is currently on order.  This is ridiculous that it is taking this long.  You spend 100k on a brand new vehicle and it doesn't work.  Very disappointed.

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