Forum Discussion
OnStar Module down
Hello my vehicle 2025 Terrain hasn’t connected to remote app for 8 days now. No GPS no remote app. Took to the dealer just to be told it’s on back order. 13,000 miles and this happens. Terrible.
3 Replies
This isn't the experience we wish for you to be having with your Terrain, Manny. Please know, you did the right thing to bring this to your dealership's attention, as they are in the best position to complete repairs and ensure your services are working smoothly thereafter. If you would like an additional layer of assistance through this process, feel free to private message our team at OnStar_Support with additional details. Just select the envelope at the top right of your screen to get started.
I have the same exact issue and mine began having the issue around the same time. I took to the dealer yesterday and the module is on national backorder. Service said it took about 3 weeks as they had 2 other that needed the replacement. Its been terrible not having the app to start the car especially with single digit temperatures.
Unexpected vehicle concerns are never an easy thing, @irishguy, and we can imagine the impact of this in combination with the winter weather. Allow us to learn more about the situation with your OnStar module and explore how we can help. Once connected, we can best assist as a resolution is worked towards. We can provide added support and serve as a liaison between you and the trained technicians of your dealership while they address your vehicle for repair. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with your vehicle are also appreciated, as context will help us investigate. We will be on the lookout for your contact. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.