Forum Discussion
OnStar Module Disgrace
I’d like to add my name to the list of disappointed customers dealing with this godforsaken module.
My Cadillac Optiq is less than a year old. The onboard 5G has never been stable; it always took time to connect when starting the car, which should have been a clue.
Starting in December, the GPS began glitching, showing my location incorrectly. Eventually, it stopped working altogether. The OnStar button wouldn’t work, and the mobile app wouldn’t connect.
I took the car to my dealership in Burlington, Ontario, where they diagnosed the issue as expected. They let me rent a car over the holidays (and indefinitely it would appear) through my warranty, but the only option available was a far inferior ICE vehicle with terrible fuel economy.
I chose an EV for a reason. I drive up to 600 km a week and don’t want to spend that much money on gas. So I asked for my car back, since it still works mechanically.
It has now been over a month and neither the dealership nor GM has provided an ETA or any meaningful answers. What’s really embarrassing is that I can’t even use something like Android Auto. My only GPS option is mounting my phone above the massive infotainment screen. It feels like driving a car from 2018.
At this point, I can’t imagine buying another GM vehicle. I regret not choosing an Audi; at least they support Android Auto.
Don’t get me wrong, the Cadillac Optiq is a fantastic car and I enjoy driving it, but I feel like GM and OnStar are treating their customers like marks. I deeply resent the lack of communication I’ve received.
4 Replies
Our team truly appreciates you taking a moment to inform us of these details. We would like you to know that this concern related to your OnStar Module in your Cadillac OPTIQ, do not go unnoticed. We understand how frustrating it can be to experience a concern like this and our team wants to assure you that we are here to help where possible. Our goal is to always ensure parts get moving through our dealerships quickly and we are eager to learn more about this matter. When you can, send us a private message to Onstar_Support with additional details you find helpful. Just select the envelope icon at the top right of your screen to start.
It looks like the module is in. Will get it installed next week.
About 6 weeks waiting for the part, not thrilled about this, but I was expecting worse. I wish GM and OnStar gave more information to the dealers to keep us informed.
Your update and feedback are genuinely appreciated. We take your comments seriously and can understand your desire to be informed while your vehicle is addressed. What you’ve shared has been noted within our systems, as our goal is to support customers to the best of our abilities alongside our local dealerships. Moving forward, please continue to work closely with the parties involved in your region for further assistance. We thank you for your understanding and wish you an enjoyable rest of your week.
I want to trade my Chevy in and never by another car equipped with onstar.