Forum Discussion
OnStar 8 Years Basic Misleading
I just purchased a 2026 GMC Sierra for me and a 2026 Equinox for my wife on Jan 22 2026 and I found on the OnStar website Q&A that on Model Year 2025 and newer vehicles receive core OnStar features for 8 years, including automatic crash response, remote commands, audio apps, voice assistant and navigation.
Well I keep geting emails that my OnStar trial is ending. So I called OnStar to explain this "trial" and found that I would be losing my Google Maps Navigation because I need the Internet connect that comes with the OnStat "Trial". So I would have to use my phone maps function to get any type of navigation in my tyruck after this "trial" ends.
The OnStar Q&A website should have clearly stated this instead of leading me to beleive that I would have 8 years of navigation. The Dealer, Laura GMC in Sullivan should have known that when we questioned them on having 8 years of navigation.
This really steams me for the following reasons. 1) My wife and I are both retired on a limited SS income and will not probably average more than 30 miles a week in town with exceptions if we travel out of state on those rare occasions. 2) Being retired we have a 2G limit on data on our phones which would evaporate quickly if we used any navigation app through our phones. 3) Our purchases were made with the knowlege of at least having 8 years of navigation through our vehicals.
If I would have know the real story that the Window Stickers on both vehicals stating 8 years OnStar Basics, See ONSTAR.COM for Terms, did not include naviagaion after this 30 day OnStar trial I would have bought a Ram 1500 or a Ford F150.
OnStar should be ashamed...
3 Replies
Thank you for taking the time to share this with us, Byron. We do take into consideration how this information regarding the OnStar features that come with your new vehicle has raised concern and was not the insight you were hoping for. Please know, your feedback is very valuable to us and we want to make sure that your experience and sentiments are fully heard. That being said, we will be documenting your concern within our internal system for review and continuous improvement. In the meantime, if you are ever interested in learning more about our Data plans or you have more questions you wish to be addressed, do not hesitate to send us a private message to Onstar_Support. Just select the envelope at the top right of your screen to get started.
My OnStar One trial ended 3 days ago and I just tested my Navagation...AND IT WORKS! So, either the OnStar Customer Rep was just trying to up-charge me into buying the OnStar One subscription or she knew nothing how the core Onstar 8-year features work. It would have probably helped if English were her first language becuase she could not understand what I was explaining to her and I could tell she was just reading off prompt cards.
Your follow up to communicate this additional insight is appreciated, @BryonM. We never wish for you to feel misinformed. We will always value your feedback and hold priority to providing members with a positive experience. If there is anything further we can do to assist you, please, don't hesitate to send a private message to OnStar_Support with more details.