Forum Discussion
OnStar 8 Years Basic Misleading
Yes, after my OnStar One trial ended I tested my Navagation...AND IT WORKS! So, either the OnStar Customer Rep was just trying to up-charge me into buying the OnStar One subscription or she knew nothing how the core Onstar 8-year features work. It would have probably helped if English were her first language becuase she could not understand what I was explaining to her and I could tell she was just reading off prompt cards.
Thank you for taking the time to share this with us, Byron. We do take into consideration how this information regarding the OnStar features that come with your new vehicle has raised concern and was not the insight you were hoping for. Please know, your feedback is very valuable to us and we want to make sure that your experience and sentiments are fully heard. That being said, we will be documenting your concern within our internal system for review and continuous improvement. In the meantime, if you are ever interested in learning more about our Data plans or you have more questions you wish to be addressed, do not hesitate to send us a private message to Onstar_Support. Just select the envelope at the top right of your screen to get started.