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Msteven5's avatar
Msteven5
New Contributor
4 years ago

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server.  If I disconnect from the Wi-Fi and use the phone cellular network it works fine...
Padidog's avatar
Padidog
New Contributor
4 years ago
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I have this same issue and have to call in to support almost every month.  If I disconnect, from Wi-Fi everything works fine.  Very frustrating.

  • Advisor_Kaitlyn's avatar
    Advisor_Kaitlyn
    Contributor
    4 years ago
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    There are a number of factors that could be causing these Wi-Fi related issues. If you would like us to look into this for you, please send an email to socialmedia@gm.com. 

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It does not allow a connection to the outgoing server.  If I disconnect from the Wi-Fi and use the phone cellular network it works fine...","body@stringLength":"288","rawBody":"

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server.  If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyone experienced this issue?

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When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server.  If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyone experienced this issue?

"},"Conversation:conversation:204":{"__typename":"Conversation","id":"conversation:204","solved":false,"topic":{"__ref":"ForumTopicMessage:message:204"},"lastPostingActivityTime":"2022-02-09T08:26:33.678-08:00","lastPostTime":"2022-02-09T08:26:33.678-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:204":{"__typename":"ModerationData","id":"moderation_data:204","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:204_1":{"__typename":"Revision","id":"revision:204_1","lastEditTime":"2022-01-20T17:37:11.373-08:00"},"ForumReplyMessage:message:209":{"__typename":"ForumReplyMessage","id":"message:209","conversation":{"__ref":"Conversation:conversation:204"},"author":{"__ref":"User:user:867"},"revisionNum":1,"uid":209,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: On star Wi-Fi Emails Won’t Send","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:209"},"parent":{"__ref":"ForumTopicMessage:message:204"},"body":"

I have this same issue and have to call in to support almost every month.  If I disconnect, from Wi-Fi everything works fine.  Very frustrating.

","body@stringLength":"161","rawBody":"

I have this same issue and have to call in to support almost every month.  If I disconnect, from Wi-Fi everything works fine.  Very frustrating.

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On star Wi-Fi Emails Won’t Send","moderationData":{"__ref":"ModerationData:moderation_data:210"},"body":"

There are a number of factors that could be causing these Wi-Fi related issues. If you would like us to look into this for you, please send an email to socialmedia@gm.com. 

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There are a number of factors that could be causing these Wi-Fi related issues. If you would like us to look into this for you, please send an email to socialmedia@gm.com. 

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