Forum Discussion
Months without OnStar Telematics
I bought a new 2026 Chevy Traverse less than a year ago. During my first year of ownership, the vehicle has spent 42 days in the shop after the ESC light tripped for the brake system. A few months later, now I'm now dealing with a failed Telematics module with no ETA for replacement parts. It's been 30 days since my dealership put in the order. My vehicle included a tech package with internet and OnStar service, neither of which work anymore. Remote start? Gone. Locate the vehicle via App? Gone. God help us if we're actually in an accident and need OnStar help. Can't connect.
I'm losing value by the day with no end in sight.
I cannot understand WHY replacement parts are not available for a new model. It's such a poor reflection on the GM brand.
1 Reply
We understand how important it is to have full use of all your vehicle’s features. We also recognize the impact parts delays can have, and getting parts to dealerships as quickly as possible remains a priority. Our team would be glad to provide an additional layer of support by reaching out to your dealer to gather further insight regarding the status of the part order and to remain engaged once the parts arrive for installation. To continue assisting, please send us a private message with your VIN, current mileage, and contact information (name, email, and phone number), along with the name of the dealer you’ve been working with. You can do this by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.