Forum Discussion
Months without OnStar Telematics
I bought a new 2026 Chevy Traverse less than a year ago. During my first year of ownership, the vehicle has spent 42 days in the shop after the ESC light tripped for the brake system. A few months later, now I'm now dealing with a failed Telematics module with no ETA for replacement parts. It's been 30 days since my dealership put in the order. My vehicle included a tech package with internet and OnStar service, neither of which work anymore. Remote start? Gone. Locate the vehicle via App? Gone. God help us if we're actually in an accident and need OnStar help. Can't connect.
I'm losing value by the day with no end in sight.
I cannot understand WHY replacement parts are not available for a new model. It's such a poor reflection on the GM brand.
5 Replies
I like everyone else on this discussion forum have the same telematic module issues and nothing working on my vehicle I have owned for 5 weeks. GM has apparently done a remote in to try and get the new module to work yet it doesn't and they have ordered another "part" and I go back for visit number 4 next week. Does anyone realize how much time and money this costs people?! I have pretty much had it with the service staff looking down their nose at me like I am crazy and they never heard of this problem before me yet it is all over the internet?! I want my old vehcile back....chats with GM support just tell me to go to the dealer. A circle over and over and I am frustrated to tears each time. Only my 13th or so Chev vehicle but this time may be the end. I can't keep taking time off work for the service techs to play around and give up.
We appreciate you bringing this concern to our attention. Our team recognizes how important timely repairs and great service are to your entire vehicle experience, and we want better for our dedicated Members. To assist further, we would like the opportunity to partner with your dealership, offer part updates, and ensure that your concerns are fully resolved as soon as possible. Please confirm your full name and VIN or OnStar account number in a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Is there any recourse from either GM or OnStar other than trying for a lemon law filing? My 2025 Acadia has been out of service at the dealership with no idea when a new pod will be available!
We understand how important it is to have full use of all your vehicle’s features. We also recognize the impact parts delays can have, and getting parts to dealerships as quickly as possible remains a priority. Our team would be glad to provide an additional layer of support by reaching out to your dealer to gather further insight regarding the status of the part order and to remain engaged once the parts arrive for installation. To continue assisting, please send us a private message with your VIN, current mileage, and contact information (name, email, and phone number), along with the name of the dealer you’ve been working with. You can do this by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.