Forum Discussion
Months without OnStar Telematics
I like everyone else on this discussion forum have the same telematic module issues and nothing working on my vehicle I have owned for 5 weeks. GM has apparently done a remote in to try and get the new module to work yet it doesn't and they have ordered another "part" and I go back for visit number 4 next week. Does anyone realize how much time and money this costs people?! I have pretty much had it with the service staff looking down their nose at me like I am crazy and they never heard of this problem before me yet it is all over the internet?! I want my old vehcile back....chats with GM support just tell me to go to the dealer. A circle over and over and I am frustrated to tears each time. Only my 13th or so Chev vehicle but this time may be the end. I can't keep taking time off work for the service techs to play around and give up.
We appreciate you bringing this concern to our attention. Our team recognizes how important timely repairs and great service are to your entire vehicle experience, and we want better for our dedicated Members. To assist further, we would like the opportunity to partner with your dealership, offer part updates, and ensure that your concerns are fully resolved as soon as possible. Please confirm your full name and VIN or OnStar account number in a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Is there any recourse from either GM or OnStar other than trying for a lemon law filing? My 2025 Acadia has been out of service at the dealership with no idea when a new pod will be available!
I am in Canada so no lemon law. It seems to. Of GM/Chev vehicles have this problem. Our friend who has the same Acadia is going to leave it with a dealer for a month….no fix and he will want cash back. Dealers selling crap that does not work.