Forum Discussion
Is the three year premium on the sticker transferable?
I recently purchased a 2025 Silverado RST max range that had 139 miles on it and it was sold as used from the dealership. The dealership stated post purchase it wasn’t included, onstar reps told me the dealership had to start it, the only thing they started was the 8 year basic plan, that was also in the original sticker and the start date was 3/16/26. It was shipped from Kentucky to Wa state where it arrived needing a refrigerant replacement valve so it was out of commission for two weeks as soon as I got it. The auto check report also shows the only event is the dealership putting it up for sale, which leads me to believe this was most likely a demo and I am the first retail owner. I have spoken to a couple reps and they have both told me they would escalate this and to expect a phone call, but I have not received a call back in weeks. I emailed the monroney label and the auto check report, but have not received a response. The trial is about end and I just feel like I am being ignored on this. The website states these plans are transferred to the new owners so I am confused on what’s going on and what to do. This has been a pretty frustrating way to start my first Chevy ownership.
2 Replies
I received a call from ev concierge Jessica about a minute after posting this. She was able to confirm that this is being escalated and I should have someone reach out to me before the end of the week. She also confirmed she did not open the last email I sent which let her know the repairs were done last Tuesday and I was still waiting on a response after providing the original sticker which shows the 3 year plan included in the MSRP of the vehicle right below the 8 year basic listing. I don’t think it should take this long to get this resolved as it seems like a cut and dry issue but I keep hearing the term ‘second owner’ which shouldn’t matter when your website states these transfer to the next owner, the vehicle had 139 miles on date of purchase and the auto check report only lists the vehicle being put up for sale January of this year with no other title or registration event occurred.
2025 SILVERADO EV RST MAX
RANGE
EXTERIOR: RIPTIDE BLUE METALLIC
INTERIOR: BLACK/SKY COOL GRAY
Check EV tax
credit eligibility
Visit us at www.chevy.com
STANDARD EQUIPMENT
ITEMS FEATURED BELOW ARE INCLUDED AT NO EXTRA CHARGE IN
THE STANDARD VEHICLE PRICE SHOWN
OWNER BENEFITS
- 3 YEAR/36,000 MILE
BUMPER-TO-BUMPER
LIMITED WARRANTY
- 8 YEAR/100,000 MILE
ELECTRIC VEHICLE PROPULSION
BATTERY
LIMITED WARRANTY
- WHICHEVER COMES FIRST
SEE CHEVROLET.COM OR DEALER
FOR TERMS, DETAILS & LIMITS
SAFETY & SECURITY
- FORWARD COLLISION ALERT
- FOLLOWING DISTANCE INDICATOR
- INTELLIBEAM-AUTO HIGH BEAM
- FRONT PEDESTRIAN AND
BICYCLIST BRAKING
- SAFETY ALERT SEAT
- ENHANCED AUTOMATIC
EMERGENCY BRAKING
- FRONT & REAR PARK ASSIST
- HD SURROUND VISION
- TIRE PRESSURE MONITOR SYSTEM
- TIRE INFLATION KIT
PERFORMANCE & MECHANICAL
- BATTERY, MAX RANGE
- 350KW DC FAST CHARGE CAPABLE
- AC CHARGING, 19.2KW CAPABLE
- DUAL MOTOR 4WD, FOUR-WHEEL
STEER
- AIR RIDE ADAPTIVE SUSPENSION
- MULTI-FLEX MIDGATE
- MULTI-FLEX TAILGATE
- ETRUNK W/ POWER HOOD
- TRAILER BRAKE CONTROLLER
- WHEELS 24" ALUMINIUM
- TIRES 24" ALL-SEASON
BLACKWALL
CONNECTIVITY & TECHNOLOGY
- 17.7" DIAGONAL ADVANCED COLOR
DISPLAY WITH GOOGLE BUILT-IN
- DRIVER INFORMATION CENTER
11" DIAGONAL DIGITAL DISPLAY
- 14" DIAGONAL HEAD-UP DISPLAY
- HITCH GUIDANCE W/ HITCH VIEW
- ADAPTIVE CRUISE CONTROL
- SUPER CRUISE(TM), REQUIRES
ACTIVE SUBSCRIPTION; INFO AT
ONSTAR.COM/SUPERCRUISE
- POWER OUTLET, 120-VOLT
CONSOLE(1), ETRUNK(1), BED(4)
POWER OUTLET, 240-VOLT,
BED(1)
- SIRIUSXM AUDIO W/TRIAL
SEE SIRIUSXM.COM/TERMS
- 8 YEARS ONSTAR BASICS
SEE ONSTAR.COM FOR TERMS
- 3 YEARS ONSTAR PREMIUM PLAN
SEE ONSTAR.COM FOR TERMS
INTERIOR
- AIR CONDITIONING, DUAL-ZONE
AUTOMATIC CLIMATE CONTROL
- 12-WAY POWER, HEATED,
VENTILATED SEAT, DRIVER
& PASS
- BOSE PREMIUM AUDIO SYSTEM
- HEATED REAR OUTBOARD SEATS
- HEATED STEERING WHEEL, AUTO
- STEERING COLUMN, POWER TILT &
TELESCOPIC
- WIRELESS CHARGING
EXTERIOR
- GLASS ROOF, FIXED, PANORAMIC
- ASSIST STEPS
- CHEVYTEC SPRAY-ON BEDLINER
- LED CARGO AREA LIGHTING
MANUFACTURER'S SUGGESTED RETAIL PRICE
TOTAL OPTIONS $645.00
TOTAL VEHICLE & OPTIONS $96,445.00
DESTINATION CHARGE 2,095.00
TOTAL VEHICLE PRICE* $98,540.00
STANDARD VEHICLE PRICE $95,800.00
OPTIONS & PRICING
OPTIONS INSTALLED BY THE MANUFACTURER (MAY REPLACE
STANDARD EQUIPMENT SHOWN)
RIPTIDE BLUE METALLIC 395.00
FLOOR LINER (DEALER INSTALLED) 250.00
Electric Vehicle
This label has been applied
pursuant to Federal law – Do not
remove prior to delivery to the
ultimate purchaser. *Includes
Manufacturer's Recommended
Pre–Delivery Service. Does not
include dealer installed options
and accessories not listed above,
local taxes or license fees.
© 2009 General Motors LLC
GMLBL_PROD_0043 – 10/23/2023
Does not include emissions from producing electricity.
Equipped with the safety and
security of OnStar ® .
Visit onstar.com for details.
onstar.com/privacy
ORDER NO DXKJVV SALES CODE E
SALES MODEL CODE CT35843
DEALER NO 31019
FINAL ASSEMBLY:
DETROIT, MI U.S.A.
VIN 1GC402EL1SU
Thank you for following up on the situation with your Silverado RST, @Ericponics. We can understand your frustration, and we want you to know that your desire for a resolution is something we share. Our goal is to see you satisfied with your truck, as well as with your OnStar services when behind the wheel. Ultimately, we are glad to know that you got in contact with EV Concierge for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor, Jessica from this point. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back within the expected timeframe for any reason, we are happy to investigate the status of your situation and offer added support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.