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Ericponics's avatar
Ericponics
New Contributor
21 days ago
Solved

Is the three year premium on the sticker transferable?

I recently purchased a 2025 Silverado RST max range that had 139 miles on it and it was sold as used from the dealership. The dealership stated post purchase it wasn’t included, onstar reps told me t...
  • Advisor_Brendan's avatar
    Advisor_Brendan
    21 days ago

    Thank you for following up on the situation with your Silverado RST, @Ericponics. We can understand your frustration, and we want you to know that your desire for a resolution is something we share. Our goal is to see you satisfied with your truck, as well as with your OnStar services when behind the wheel. Ultimately, we are glad to know that you got in contact with EV Concierge for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor, Jessica from this point. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. Should you not hear back within the expected timeframe for any reason, we are happy to investigate the status of your situation and offer added support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.