Forum Discussion

Sukhi123's avatar
Sukhi123
New Contributor
5 months ago

Internet stop working

I have 2025 Equinox EV and this happened 2nd time when suddenly I star stopped working, I can’t use google assistant, Alexa, even my mobile app not able to sync looks like Internet connection is stop...
Advisor_Helen's avatar
Advisor_Helen
Moderator
5 months ago

We do appreciate you bringing these service concerns to our attention, Sukhi. To further clarify, is the LED light near your OnStar hardware and blue button currently red? Are you able to push your blue OnStar button to create an active connection to your Equinox EV? Additionally, are you seeing any error codes at all within the mobile app? What is not working for you? Any details related to these ongoing concerns are greatly appreciated. We hope to hear from you soon. 

Sukhi123's avatar
Sukhi123
New Contributor
5 months ago

OnStar is always steady Green and when I am trying to press it says” can’t connect with advisor” .

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    5 months ago

    Thank you for sharing this additional information, Sukhi. Our team would like to connect and learn more about this concern with your OnStar. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.