Forum Discussion
If only I had seen this OnStar stuff a month ago
Two months ago I bought a 2025 Equinox. Could not get the OnStar to connect right out of the chute! Probably a benefit because now I do not have an OnStar account or bill. This seems like hidden gold for Chevrolet for those who have OnStar accounts for older vehicles. If it isn't settled soon, I will be looking for a class action effort to buy back a lemon.
And before you tell me to stay in touch with my dealer and then ignore any posting of possible time frames for a fix, GM, I am in touch - called them today with no meaningful response, again, just check back with us. Are there no engineers that can give a reasonable response to your customer problems? Or are you all a bunch of desk jockeys paid to deflect the complaints of angry customers who wasted money on a product that is DOA? Stop telling us to "suck it up, buttercup" and become a real auto manufacturer.
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Your comments are heard and taken seriously as a valued member of the Chevrolet family, @ToBNamedL8r. Our goal is to see you enjoying your time behind the wheel of your new Equinox, along with the benefits of any elected OnStar services within your vehicle. We can recognize your frustrations, and we want to speak directly to the point that your desire for improvement and finding a resolution for concerns is something we are constantly focused on. Our team is always here and reachable with a private message at OnStar_Support. An outcome is not something we can guarantee prior to connecting with your dealership for their insight on your concerns. However, we would be glad to learn more about your situation and explore any opportunities for assistance as a remedy is worked towards. You can select the envelope icon at the top right of your screen to send us a message with more information to connect. We ask that you include your VIN, mileage, full name, email, phone and dealership name/location. Any other details you can share are also welcomed, as context can aid in our investigations. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.