Forum Discussion
I want my money back
Howdy, I've read into it a bunch and it seems like I'm not the only person completely disappointed by the hotspot features. I started a plan a few days ago thinking that using my hotspot on the truck might get me some reliable Internet being that I need it for work and I travel a lot. It's actually done more bad then good because I've been having to constantly stop and mess with it as only certain things work and everything else tells me I don't have any Internet connection at all! I'd like my money back or I'd like an onstar person to reach out to me and try to make it right. I'll give them the benefit of the doubt since I don't know if it's just a software thing or something I'm missing but so far this has been a total waste of money.
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We regret to hear your in-vehicle Wi-Fi hasn't met your expectations here, Hunter. If you'd like to speak with a live OnStar Agent, please push the blue OnStar button on your rearview mirror or you can call 1.888.4ONSTAR (1.888.466.7827). Let them know of the connection concerns you've been facing and they'll be able to assist you from there. You can also chat with us here by sending us a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started. Wherever you decide to contact us, we're here to help.