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hselarry
New Contributor
2 years ago

Hotspot won’t enable

This is a travesty. Multiple calls to ONSTAR and a trip to the dealer on a brand new 2023 Tahoe. ONSTAR says they will put in a work order for someone to turn on the enable button. Seriously?  How difficult can this be?  One advisor says check back in a hour. Another says four hours. Another says three to four days. Definitely have a data plan. Vehicle confirms. My Chevrolet app won’t update the hotspot enable button. Have removed and reinstalled app. Same results. Can’t someone help?  Still don’t have a hotspot over a week later!  Dealer updated all software and says ONSTAR problem that they need to fix. Also freezes my touch screen 

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This is a travesty. Multiple calls to ONSTAR and a trip to the dealer on a brand new 2023 Tahoe. ONSTAR says they will put in a work order for someone to turn on the enable button. Seriously?  How difficult can this be?  One advisor says check back in a hour. Another says four hours. Another says three to four days. Definitely have a data plan. Vehicle confirms. My Chevrolet app won’t update the hotspot enable button. Have removed and reinstalled app. Same results. Can’t someone help?  Still don’t have a hotspot over a week later!  Dealer updated all software and says ONSTAR problem that they need to fix. Also freezes my touch screen 

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This is a travesty. Multiple calls to ONSTAR and a trip to the dealer on a brand new 2023 Tahoe. ONSTAR says they will put in a work order for someone to turn on the enable button. Seriously?  How difficult can this be?  One advisor says check back in a hour. Another says four hours. Another says three to four days. Definitely have a data plan. Vehicle confirms. My Chevrolet app won’t update the hotspot enable button. Have removed and reinstalled app. Same results. Can’t someone help?  Still don’t have a hotspot over a week later!  Dealer updated all software and says ONSTAR problem that they need to fix. Also freezes my touch screen 

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We appreciate you bringing these ongoing concerns to our attention. This isn't the experience we want you to have with your new vehicle. So our team may take a further look into your case details, kindly email socialmedia@gm.com with ATTN: OnStar Community/hselarry in the subject headline. We hope to hear from you soon. 

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