Forum Discussion
Guardian app not allowing logo
The Guardian app on my phone logged me out this evening and is not allowing me to log back in. It keeps prompting me to enter an invitation code when I have 2 active OnStar subscriptions.
I confirmed the credentials are correct and I’ve conducted the below troubleshooting steps.
- Verified OnStar active subscriptions
- Restarted device
- Uninstalled / reinstalled app
When I click I don’t have a code, it prompts me to call OnStar to get a subscription.
5 Replies
I have a screen recording that I can email as well.
iOS 26.2 and app version 3.6.6
I have a similar (kind of) problem. Since their app version 3.6.6, I cannot login. I believe they made a server change at the same time they applied the changes.
By the way Onstar server is down at the moment I believe, that adds to the problem or they are trying to fix it.
Since 3.6.6:
Thank you for bringing these new details to our attention. We experienced a temporary service interruption to some of our mobile app features. The issue has been resolved, and customers should now have full access to those features. We appreciate customers’ patience. Based on our past interactions, we would like to reinforce that your case advisor and involved parties remain in the best position to continue assistance with any remaining concerns you may have, as they have relevant information collected to do so. We are always reachable with a private message at OnStar_Support, if any additional support can be offered.