Forum Discussion
Guardian app not allowing logo
I have a screen recording that I can email as well.
iOS 26.2 and app version 3.6.6
I have a similar (kind of) problem. Since their app version 3.6.6, I cannot login. I believe they made a server change at the same time they applied the changes.
By the way Onstar server is down at the moment I believe, that adds to the problem or they are trying to fix it.
Since 3.6.6:
Thank you for bringing these new details to our attention. We experienced a temporary service interruption to some of our mobile app features. The issue has been resolved, and customers should now have full access to those features. We appreciate customers’ patience. Based on our past interactions, we would like to reinforce that your case advisor and involved parties remain in the best position to continue assistance with any remaining concerns you may have, as they have relevant information collected to do so. We are always reachable with a private message at OnStar_Support, if any additional support can be offered.
I am still experiencing the same behavior described in my initial post. The case was escalated to Tier 2 support last night, so I would not call this issue resolved.
Your follow up is appreciated, @bbt1408. We hold your concerns a priority and share your desire for a resolution. Your owning case advisor will remain in the best position to assist you moving forward. Thank you for your patience, understanding and cooperation.