Cell phone no longer works

Please know OnStar services do differ from your in-vehicle Bluetooth functionality. To connect your mobile device to your 2012 Impala, please review the steps outlined below. For more information on how to pair your mobile device, please visit page 7-21 of your Owner Manual.   

1. Press and hold the phone icon for two seconds. 
2. Say “Bluetooth.”  

3. Say “Pair.” The system responds with instructions and a four‐digit Personal Identification Number (PIN). The PIN is used in Step 5. 4. Start the pairing process on the cell phone that you want to pair. For help with this process, see the cell phone manufacturer's user guide. 
5. Locate the device named “Your Vehicle” in the list on the cell phone. Follow the instructions on the cell phone to enter the PIN provided in Step 3. After the PIN is successfully entered, the system prompts you to provide a name for the paired cell phone. This name will be used to indicate which phones are paired and connected to the vehicle. The system responds with “ has been successfully paired” after the pairing process is complete. 
6. Repeat Steps 1 through 5 to pair additional phones