Forum Discussion

windsongrobbie's avatar
windsongrobbie
New Contributor
2 months ago

APPS not working suddenly

My 2018 Buick Enclave has been working just fine until I lost my Apps (specifically Pandora) last week.  I pay for Wi-Fi Hotspot and extra data services.  Now system shows download Icons and wants a sign in, which I never had before.  My first contact with OnStar tech tried to tell me that my hardware was old and now they've identified a problem.  First, this needs a FIX - why am I paying for extra services that are not working???  Anyone else in this situation?

7 Replies

  • ciscoduck's avatar
    ciscoduck
    New Contributor
    1 month ago

    Same issue NONE of my apps work. I'm paying for all the features and this is the main one I wanted. To tell me to use another method other than the one we PAY for is ridiculous 🙄.

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      1 month ago

      We do understand your frustration with losing access to your apps, @ciscoduck. Our team would be glad to connect and look into this further for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. We'll be on the lookout for your message.

      • scottroesch's avatar
        scottroesch
        New Contributor
        2 days ago

        I have the same issue. I was told not fix. 

  • hd2752's avatar
    hd2752
    New Contributor
    2 months ago

    Same issue in 2020 Tahoe. Contacted customer support and was told there was no fix. Pandora's security protocols are no longer compatible with the in dash network.  The work around....android auto or carplay.  Like you, wondering why GM isn't working with Pandora to resolve and why this isn't a priority to resolve?  Also wondering why advance notice wasn't provided to customers.?

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      2 months ago

      Thank you for sharing your experience here. We know how frustrating this concern with the Pandora app must be. Your feedback will be documented internally for review. If you did have any further questions or concerns, please feel free to send us a private message to OnStar_Support by selecting the envelope icon at the top right of the page.

  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    2 months ago

    We never intend to cause frustration and understand how inconvenient this loss of your Pandora Music App access has been for you, Windson. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.