Forum Discussion
App saying unable to reach vehicle
I have owned vehicles with the OnStar app for many years. Ever since purchasing my new Equinox, I have hardly been able to use the app. Most of the time, when I attempt to use any of the functions in the app to control the vehicle, it takes forever to load and then tells me it is unable to reach the Equinox. I’ve called OnStar multiple times. They have advised me to log out of the app. Deleting the app and re-logging in will be a short-term, temporary fix for maybe one use, and then it will go back to saying that it is unable to reach the Equinox again. After multiple calls and them having me test the OnStar button in my car, there have still been issues with the app's function. Fortunately, I am still in the phase where I am getting a free trial from purchasing my new vehicle, but it does not look like I will renew after this if the app still continues to show persistent failures. I really enjoy being able to have this app and do not mind paying for it, but if it is not going to work, I do not see any benefit in paying to have it after the trial ends.
1 Reply
Our team knows how frustrating it can be when apps are not working like they should be, @Krm309. We want our users to enjoy the smoothest app experience possible. We'd be glad to connect and learn more about your concerns. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.