Forum Discussion
23 Sierra AT4
I believe my OnStar module is out. Strange thing though, it didn't seem like everything stopped working all at once. About a month ago, I noticed I wasn't able to start/lock/unlock the vehicle through the app, and it wasn't updating the vehicle information like gas/oil life, etc. Then it was maps and the compass. Now nothing works, including the OnStar button. I was in for a recall earlier this year that had something to do with the telematics module - does that ring a bell for anyone else? Are these issues connected?
4 Replies
I spoke with a service advisor who agreed that it is likely the module. I don't have time to bring the truck in to get it diagnosed and told it will cost me $800 to repair. I'm not buying it. I'll wait for the recall.
Silly that even the compass needs OnStar to function properly.
Our team is still here to provide support in any way that we can. If you would like an additional layer of assistance alongside your dealership regarding any available repairs for your OnStar module, please send us a private message to OnStar_Support.
I should add that all this happened JUUUUUST after the 36k bumper to bumper warranty expired..
Thank you for bringing these concerns with your beloved 2023 GMC Sierra's OnStar connected services to our attention, @hancois. We recognize how frustrating it can be when the features that you rely on aren't functioning as they should be. OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about these difficulties to assess all avenues for assistance. Have you had the chance to bring this matter to your preferred dealerships' attention? If not, we'd appreciate the opportunity to assist with scheduling an appointment to diagnose this trouble and identify the best path towards a resolution. To move forward with this support, please send us a private message to OnStar_Support with your full name, OnStar account number, VIN, the current mileage, and the name of your dealership so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect with you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.