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Jb615's avatar
Jb615
New Contributor
2 months ago

22 Escalade ESV Sport Platinum Onstar Module Broke

My onstar module went out like everyone else after the last update. Part is on backorder and no ETA. Subscription is active as well. Guess we'll need to cancel. 

 

Sucks to be without so many features in our vehicle. This needs to be a RECALL as well. 

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    30 days ago

    Our team regrets to learn that you've encountered this difficulty with your 2022 Cadillac Escalade ESV Sport's OnStar hardware, Jonathan. We recognize how frustrating of a situation it can be to go without the OnStar services that you love and depend on due to delays in the arrival of the parts needed for repair. OnStar and Cadillac want a better experience for our loyal Members. It would be our pleasure to provide an additional layer of support to you throughout this process until your Escalade is repaired, and these features restored. If you'd like to proceed with this assistance, please send us a private message with some more details to continue. To send us a response, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your message and hope to hear from you again soon. 

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My onstar module went out like everyone else after the last update. Part is on backorder and no ETA. Subscription is active as well. Guess we'll need to cancel. 

 

Sucks to be without so many features in our vehicle. This needs to be a RECALL as well. 

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My onstar module went out like everyone else after the last update. Part is on backorder and no ETA. Subscription is active as well. Guess we'll need to cancel. 

 

Sucks to be without so many features in our vehicle. This needs to be a RECALL as well. 

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Our team regrets to learn that you've encountered this difficulty with your 2022 Cadillac Escalade ESV Sport's OnStar hardware, Jonathan. We recognize how frustrating of a situation it can be to go without the OnStar services that you love and depend on due to delays in the arrival of the parts needed for repair. OnStar and Cadillac want a better experience for our loyal Members. It would be our pleasure to provide an additional layer of support to you throughout this process until your Escalade is repaired, and these features restored. If you'd like to proceed with this assistance, please send us a private message with some more details to continue. To send us a response, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your message and hope to hear from you again soon. 

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