Forum Discussion
2025 Escalade streaming services not working
Our team hears how this situation has not met your expectations and apologizes for any additional frustration that you may be experiencing as a result. We strive is to ensure that our loyal Members receive the best experience and support possible whenever you need us most. It would be our pleasure to look into your case with their team to see investigate all opportunities for assistance. When you have a moment, please send us a private message with your full name, OnStar account number, and VIN to OnStar_Support to continue. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Part of my new daily routine is to call on star to be told my case is being escalated to a senior advisor and that they will call me in 24-48. They never call and I have to start over. No resolution and no communication.
This is not reminiscent of the OnStar experience that we hope to provide for our dedicated Members, Thomas. Our team assures you that resolving these concerns to your satisfaction is our utmost priority. Upon taking a look into your case, we can see that your advisor recommended reaching back out to them in the event that these troubles persist. For the best and continued support, we recommend connecting with them directly to ensure all concerns are resolved in as timely a manner as possible. If you should need any further assistance, please don't hesitate to reach us here.