Forum Discussion
2025 Escalade streaming services not working
I have a 2025 Escalade. The streaming services worked for the first few months then stopped working one day. I have called on star a dozen times and nothing has happened. The internet works but not the streaming services. When I click YouTube it says “Application is currently unavailable”.
Customer support never calls back, I call every few days and am told they are escalating it or working on it.
9 Replies
We're saddened to learn that you've encountered these unfortunate and unexpected concerns with your beloved 2025 Cadillac Escalade's infotainment system and streaming apps, @Twright17. Our team recognizes how frustrating this can be and regrets to hear of your dissatisfaction with the level of communication as our internal technical team works to address this matter. It would be our pleasure to take a look at things and assess where we may be able to assist you towards a resolution. When you have a moment, please send a private message with these details to Onstar_Support to best proceed with this support. Our team will be keeping an eye on our inbox and hopes to hear from you again very soon.
I have sent you numerous private messages, called at least a dozen times and sat on the call for over an hour. How about you fix it and call me.
We understand and regret to hear how this support experience has not met your expectations, Thomas. OnStar wants better for our loyal Members. At this time, our team is empowered to operate exclusively over this channel. To best connect with a live advisor to continue addressing this matter, we recommend dialing 1.888.466.7827. If there's anything further that our team may assist you with here, please don't hesitate to reconnect with us here. We're just a message away.
I have called numerous times. If you look at my most current case number you will see nothing has been done.
my phone calls are not returned and no updates are given when I call. Each call typically takes over 30 minutes to be told that it is being worked on. This is going on over 4 weeks.
Our team hears how this situation has not met your expectations and apologizes for any additional frustration that you may be experiencing as a result. We strive is to ensure that our loyal Members receive the best experience and support possible whenever you need us most. It would be our pleasure to look into your case with their team to see investigate all opportunities for assistance. When you have a moment, please send us a private message with your full name, OnStar account number, and VIN to OnStar_Support to continue. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Part of my new daily routine is to call on star to be told my case is being escalated to a senior advisor and that they will call me in 24-48. They never call and I have to start over. No resolution and no communication.
Going on a month now. My original case number was never solved. I was given a new case number. I have to call On Star every few days for them to tell me they are working on it and that On Star will call me within 3-5 days. They never call. Problem still not resolved.
You need to visit your dealership. People on the phone have no skin in the game.