Forum Discussion
2025 Blazer EV: Telematics Failure, No ETA, and No OTA Updates — What’s Going On at GM?
Our team can understand how impactful these concerns have been while attempting to utilize the features of your OnStar and can certainly serve as a layer of support to maintain updates while awaiting the next steps alongside your involved dealership. Their team will be in the best position to provide insight on parts as they become available. If you would like us to connect to your involved dealership, simply send us a message within the inbox including your email, phone number, VIN, mileage, and involved dealership name. Our team will look out for your reply.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Hello Troy,
all the above things are already done and iam sitting patiently, to answer to ur above question, the dealership doesnt even have a ETA on the part, so what am i doing here, just think for a second if u were in our shoes what would you do, if some body is saying they dont have a ETA then it is like shooting a arrow in the dark, all i see is a standard answer that you will connect with the dealer ship and i dont see a response about what is the outcome of it
The discouragement you're feeling has not gone unnoticed, Srinivas. Please continue to work with your current case advisor for the most efficient assistance and to avoid any miscommunication. Moving forward, they will be your best point of contact. In the future, if you have any new questions or concerns please do not hesitate to connect with our team directly in a private message.
Have you gotten anywhere with an ETA on your replacement module? Mine's been about a week and still nothing. Guessing you're in the same boat?
We realize how part delays such as this can cause for frustration, and our team is more than willing to offer our support in partnership with your dealer to get the ball rolling on repairs. If interested in further assistance, please private message OnStar_Support with your full name, as well as your VIN or OnStar Account number. We will keep a close watch out for your details. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thanks Sara, I've already opened a case and have contacted the dealer and OnStar support several times with little to no information on when the part will become available. It saddens me to think that I may have to lemon law my car as I do very much like driving it, but at this point with no idea when I will have the ability to navigate safely to any destination outside of my neighborhood I will have no choice.