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Mwright124's avatar
Mwright124
New Contributor II
3 months ago

2022 Telematics Control Module ETA

2022 Yukon Denali.  Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help! 
Advisor_Jack's avatar
Advisor_Jack
Moderator
3 months ago

We appreciate you bringing these concerns with your 2022 GMC Yukon Denali's OnStar telematics control module to our attention. Our team can certainly understand the frustration of being without the services that you subscribe to and love. This is not the experience that OnStar wants for our members. We'd like to learn more about this and see how our team may be able to assist you through this process alongside your service team. When you have a moment, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Mwright124," in the subject line. We hope to hear from you again soon. 

Mwright124's avatar
Mwright124
New Contributor II
3 months ago

My dealer received and installed my telematics control module this week!

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2022 Yukon Denali.  Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help! 

","kudosSumWeight":1,"postTime":"2025-03-07T05:30:38.425-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7571_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":190},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7571":{"__typename":"Conversation","id":"conversation:7571","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7571"},"lastPostingActivityTime":"2025-04-10T12:15:24.173-07:00","lastPostTime":"2025-04-10T12:15:24.173-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:7571":{"__typename":"ModerationData","id":"moderation_data:7571","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7571_1":{"__typename":"Revision","id":"revision:7571_1","lastEditTime":"2025-03-07T05:30:38.425-08:00"},"ForumReplyMessage:message:7776":{"__typename":"ForumReplyMessage","id":"message:7776","conversation":{"__ref":"Conversation:conversation:7571"},"author":{"__ref":"User:user:33443"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7571/message:7776","revisionNum":1,"uid":7776,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: 2022 Telematics Control Module ETA","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7776"},"parent":{"__ref":"ForumReplyMessage:message:7618"},"body":"

My dealer received and installed my telematics control module this week!

","body@stringLength":"79","rawBody":"

My dealer received and installed my telematics control module this week!

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We appreciate you bringing these concerns with your 2022 GMC Yukon Denali's OnStar telematics control module to our attention. Our team can certainly understand the frustration of being without the services that you subscribe to and love. This is not the experience that OnStar wants for our members. We'd like to learn more about this and see how our team may be able to assist you through this process alongside your service team. When you have a moment, please send an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/Mwright124,\" in the subject line. We hope to hear from you again soon. 

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We appreciate you bringing these concerns with your 2022 GMC Yukon Denali's OnStar telematics control module to our attention. Our team can certainly understand the frustration of being without the services that you subscribe to and love. This is not the experience that OnStar wants for our members. We'd like to learn more about this and see how our team may be able to assist you through this process alongside your service team. When you have a moment, please send an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/Mwright124,\" in the subject line. We hope to hear from you again soon. 

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This is great news! Our team is elated to learn that your module arrived, and the dealer was able to successfully resolve these previous concerns for you. If there is anything else that we can assist you with now or in the future, please don't hesitate to reach us here or via email at socialmedia@gm.com. We're always ready and happy to assist our loyal OnStar members. 

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Glad to hear of your good luck.  How long did you wait for the part ? 

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