Forum Discussion
2022 GMC Yukon
A few weeks ago my OnStar quit working along with automated clock and mapping system.
called OnStar and was told they couldn’t diagnose what was wrong but to take in to dealer and they would create a case # for dealer to use. Specifically was told they haven’t heard of any issues like this before.(which was a lie)
well today I was finally able to get into dealer. Was told there would be a diagnostic fee. 180$
Finally heard back that it’s the telecommunications module that is broken and will need to be replaced. After parts and labor I will be looking at 1600$. Oh but the part is back ordered and they are not sure if my warranty will cover it. So will put back together and let me know when it comes in.
how does this happen in such a new/expensive vehicle? I don’t understand. This seems to be happening to more and more vehicles. Shame on GMC and shame on OnStar. Criminal if you ask me. These new electrical systems are horrible. I am worried that if I don’t get it fixed, something else’s will go wrong and even the check engine light could come on.
this is terrible customer service on all ends.
HELP!
1 Reply
Our team appreciates you bringing these concerns with your 2022 GMC Yukon's OnStar module and connected services to our attention, @Smile98028. We recognize how important these features are to our loyal Members experience, as well as how the possibility of costly and unexpected repairs may cause additional frustration. OnStar wants a better experience for you. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you through this part delay and repair process. If you'd like to continue with this support, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye on this conversation and hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement