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purduecarter's avatar
purduecarter
New Contributor II
10 months ago

Onstar Module Needs Replaced

I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to f...
Advisor_Helen's avatar
Advisor_Helen
Moderator
8 months ago
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Thanks for connecting with us regarding your hardware. For awareness, wireless network providers transitioned their cellular towers in the U.S. from 2G networks to 4G or 5G connectivity. This was completed on December 31, 2022. Certain 2015MY and earlier GM vehicles on the road leveraged the 2G network for OnStar connectivity. The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology. Moving forward, you can learn more by visiting https://www.onstar.com/support/faq/2g-network-sunset, or simply let us know if you have any additional questions. 
 

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I push the Onstar button, it says push it again to connect, so I do, then it tried for a min and just says “sorry, try again”.   ","body@stringLength":"195","rawBody":"

I’m having trouble connecting my Onstar to my Enclave. I push the Onstar button, it says push it again to connect, so I do, then it tried for a min and just says “sorry, try again”.  

","kudosSumWeight":0,"postTime":"2024-12-10T03:48:08.414-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3535_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":498},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I’m having trouble connecting my Onstar to my Enclave. I push the Onstar button, it says push it again to connect, so I do, then it tried for a min and just says “sorry, try again”.  

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Thanks for connecting with us regarding your hardware. For awareness, wireless network providers transitioned their cellular towers in the U.S. from 2G networks to 4G or 5G connectivity. This was completed on December 31, 2022. Certain 2015MY and earlier GM vehicles on the road leveraged the 2G network for OnStar connectivity. The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology. Moving forward, you can learn more by visiting https://www.onstar.com/support/faq/2g-network-sunset, or simply let us know if you have any additional questions. 
 

","body@stringLength":"759","rawBody":"

Thanks for connecting with us regarding your hardware. For awareness, wireless network providers transitioned their cellular towers in the U.S. from 2G networks to 4G or 5G connectivity. This was completed on December 31, 2022. Certain 2015MY and earlier GM vehicles on the road leveraged the 2G network for OnStar connectivity. The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology. Moving forward, you can learn more by visiting https://www.onstar.com/support/faq/2g-network-sunset, or simply let us know if you have any additional questions. 
 

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