Forum Discussion
Unable to retrieve account details
I also cannot login to my app anymore. I've already force stopped the app, cleared caches and data, unibstalled, reinstalled, repeat 3 times, reset password, verified password is valid, verified obstar account is linked in app, still "unable to retrieve login details, try again later" . Android phone, used for 5 years no issues, won't work this week. Who can assist with this error, or who should I direct my issue towards?
- Advisor_Helen2 years agoModerator
Our team is more than happy to take a further look into things on our end. If you continue to receive errors, kindly email socialmedia@gm.com with ATTN: OnStar Community/Red_Camaro6 in the subject headline. With this, please feel free to provide us with screenshots of the mobile app for further clarification. We hope to hear from you soon.