Forum Discussion

lashanahp's avatar
lashanahp
New Contributor
2 years ago

Unable to retrieve account details

I've recently purchased a 2023 Tahoe and I cannot open mychevrolet app on my phone. I've linked it with onstar and have Uninstalled it and reinstalled it 3 times. What else can I do?
Red_Camaro6's avatar
Red_Camaro6
New Contributor
2 years ago

I also cannot login to my app anymore. I've already force stopped the app, cleared caches and data, unibstalled, reinstalled, repeat 3 times, reset password, verified password is valid, verified obstar account is linked in app, still "unable to retrieve login details, try again later" .  Android phone, used for 5 years no issues, won't work this week. Who can assist with this error, or who should I direct my issue towards? 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    Our team is more than happy to take a further look into things on our end. If you continue to receive errors, kindly email socialmedia@gm.com with ATTN: OnStar Community/Red_Camaro6 in the subject headline. With this, please feel free to provide us with screenshots of the mobile app for further clarification. We hope to hear from you soon.