Forum Discussion
Unable to Reconnect MyGMC app
Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance".
My account is current and service is active. I have been unssuccessful in locating any info at gmc.com/myaccount. The app worked fine last week.
Thanks
Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/wsshardy" in the subject line so we can further assist.
Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/wsshardy" in the subject line so we can further assist.
I am having the same issue and uninstalling and reinstalling the app has not worked. I have verified that I can get in on a web browser but that does not have the same features.
Thanks for trying these initial troubleshooting steps. So we can look into this further, please email us at socialmedia@gm.com with ‘ATTN: OnStar Community/WE’ in the subject line. From there, we can assist further.
I tried multiple times to uninstall/reinstall the app with no luck in the past week before I posted. For some reason today it is now working.
We do appreciate this update. Please know, our team is only an email away if you continue to have any trouble with the mobile app.
Reinstalling the App fixed the issue. Vehicle is reconnected to my phone. Thanks
Glad to hear it! If you need any help in the future, feel free to email us at any time.
Same issue here. Was working fine until the last week or so.
This isn't what we like to hear. Have you tried to uninstall/reinstall your myGMC app? If not, we recommend doing so as an initial troubleshooting step. Please let us know if this helps.
I too have had ZERO success logging into mygmc app, this getting absolutely NO use whatsoever from it since November 2024!! Same exact problem as others, signing only for it to error out and read Service not available contact a service representative for assistance.
I've installed, uninstalled, cleaned cache, wiped data, tried older versions of the mygmc app, installed the my Cadillac app (as I also have an XT5 and getting ZERO use out of it as well!! SAME ISSUE, SAME ERROR MESSAGE/RESULTS. GM/ONSTAR has a very low poor confidence feeling with me. I'm about DONE and TIRED of paying for NOTHING!!!!!
Thank you kindly for bringing your concerns to our attention. So we may take a further look into things regarding your account and login credentials, kindly email socialmedia@gm.com. Be sure to include ATTN: OnStar Community/DaHobbs in the subject headline so we may locate your review and investigate further.