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wsshardy's avatar
wsshardy
New Contributor
2 years ago
Solved

Unable to Reconnect MyGMC app

Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance". My account is current and service...
  • Advisor_Erin's avatar
    Advisor_Erin
    2 years ago

    Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/wsshardy" in the subject line so we can further assist. 

wsshardy's avatar
wsshardy
New Contributor
2 years ago
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Reinstalling the App fixed the issue. Vehicle is reconnected to my phone. Thanks

Advisor_Erin's avatar
Advisor_Erin
Contributor
2 years ago
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Glad to hear it! If you need any help in the future, feel free to email us at any time. 

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to Reconnect MyGMC app","id":"message:1616","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1616","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:17775"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1616"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1616"},"body@stripHtml({\"truncateLength\":200})":" Recently the MyGMC App on my android will not connect to my account istead providing the error \"Service Unavailable\" and \"please contact an advisor for assistance\". My account is current and service...","body@stringLength":"335","rawBody":"

Recently the MyGMC App on my android will not connect to my account istead providing the error \"Service Unavailable\" and \"please contact an advisor for assistance\".

My account is current and service is active. I have been unssuccessful in locating any info at gmc.com/myaccount. The app worked fine last week.

Thanks

","kudosSumWeight":1,"postTime":"2023-12-10T10:01:32.937-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1616_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20513},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1616":{"__typename":"Conversation","id":"conversation:1616","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1616"},"lastPostingActivityTime":"2025-02-16T06:06:04.848-08:00","lastPostTime":"2025-02-16T06:06:04.848-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:1616":{"__typename":"ModerationData","id":"moderation_data:1616","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1616_1":{"__typename":"Revision","id":"revision:1616_1","lastEditTime":"2023-12-10T10:01:32.937-08:00"},"ForumReplyMessage:message:1622":{"__typename":"ForumReplyMessage","id":"message:1622","conversation":{"__ref":"Conversation:conversation:1616"},"author":{"__ref":"User:user:4336"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1616/message:1622","revisionNum":1,"uid":1622,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Unable to Reconnect MyGMC app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1622"},"parent":{"__ref":"ForumReplyMessage:message:1620"},"body":"

Glad to hear it! If you need any help in the future, feel free to email us at any time. 

","body@stringLength":"100","rawBody":"

Glad to hear it! If you need any help in the future, feel free to email us at any time. 

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Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/wsshardy\" in the subject line so we can further assist. 

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Reinstalling the App fixed the issue. Vehicle is reconnected to my phone. Thanks

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Reinstalling the App fixed the issue. Vehicle is reconnected to my phone. Thanks

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