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wsshardy's avatar
wsshardy
New Contributor
2 years ago
Solved

Unable to Reconnect MyGMC app

Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance". My account is current and service...
  • Advisor_Erin's avatar
    Advisor_Erin
    2 years ago

    Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/wsshardy" in the subject line so we can further assist. 

jmcafee's avatar
jmcafee
New Contributor
2 years ago

Same issue here. Was working fine until the last week or so. 

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to Reconnect MyGMC app","id":"message:1616","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1616","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:17775"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1616"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1616"},"body@stripHtml({\"truncateLength\":200})":" Recently the MyGMC App on my android will not connect to my account istead providing the error \"Service Unavailable\" and \"please contact an advisor for assistance\". My account is current and service...","body@stringLength":"335","rawBody":"

Recently the MyGMC App on my android will not connect to my account istead providing the error \"Service Unavailable\" and \"please contact an advisor for assistance\".

My account is current and service is active. I have been unssuccessful in locating any info at gmc.com/myaccount. The app worked fine last week.

Thanks

","kudosSumWeight":1,"postTime":"2023-12-10T10:01:32.937-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1616_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20510},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Recently the MyGMC App on my android will not connect to my account istead providing the error \"Service Unavailable\" and \"please contact an advisor for assistance\".

My account is current and service is active. I have been unssuccessful in locating any info at gmc.com/myaccount. The app worked fine last week.

Thanks

"},"Conversation:conversation:1616":{"__typename":"Conversation","id":"conversation:1616","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1616"},"lastPostingActivityTime":"2025-02-16T06:06:04.848-08:00","lastPostTime":"2025-02-16T06:06:04.848-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:1616":{"__typename":"ModerationData","id":"moderation_data:1616","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1616_1":{"__typename":"Revision","id":"revision:1616_1","lastEditTime":"2023-12-10T10:01:32.937-08:00"},"ForumReplyMessage:message:1937":{"__typename":"ForumReplyMessage","id":"message:1937","conversation":{"__ref":"Conversation:conversation:1616"},"author":{"__ref":"User:user:19672"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1616/message:1937","revisionNum":1,"uid":1937,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Unable to Reconnect MyGMC app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1937"},"parent":{"__ref":"ForumTopicMessage:message:1616"},"body":"

Same issue here. Was working fine until the last week or so. 

","body@stringLength":"73","rawBody":"

Same issue here. Was working fine until the last week or so. 

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Thanks for bringing this app concern to our attention. First, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/wsshardy\" in the subject line so we can further assist. 

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This isn't what we like to hear. Have you tried to uninstall/reinstall your myGMC app? If not, we recommend doing so as an initial troubleshooting step. Please let us know if this helps. 

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