Forum Discussion
Server connect issues
My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change.
6 Replies
This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, "ATTN:OS Community/Amber918," in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon.
Having the same problem since December. My phone won't connect to my car for calls either.
We regret to hear that you've run into similar difficulties with your OnStar services in addition to trouble connecting your phone to your vehicle's infotainment system. Our team wants a better experience for our loyal OnStar members. We'd like to learn more about these concerns and assess how we may best assist you towards resolving them. At your convenience, please send us a private message with some more details to move forward with this assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon.
This means the OnStar module is out. My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out.
Having the same issues with 2025 Tahoe High Country which I picked up March 11. Had the vehicle for week and noticed my rear entertainment system not working correctly. Then noticed my google map or any other features working but SiriusXM still worked. Took it to deal took then a week figure out the problem. They gave me back my vehicle and told they should have it by the end of the week. Well it’s now April 21 and still haven’t gotta a call or any help from the dealer service center. I called customer care for Chevy they said they would help but still no calls or emails of when the new part will come in. I need some help here very a very frustrated customer and long time customer. I am very disappointed with the customer service from both dealer and Chevy. What are my options here ? Can I return this vehicle? It’s a lease.
We appreciate you bringing these concerns with your 2025 Chevrolet Tahoe's OnStar connected services back to our attention, Jesus. Our team regrets to learn of your present frustration and dissatisfaction with this support experience thus far. OnStar and Chevrolet value you as a loyal member of our family and want a better experience moving forward. It would be our pleasure to look into this on your behalf to assess how we may best be able to assist you through these unfortunate delays and subsequent repair. To move forward with this support, please send us a private message with these details to continue. Reaching us is as easy as selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping a close eye on our inbox for your response and hopes to hear from you soon.