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Amber918's avatar
Amber918
New Contributor
3 months ago

Server connect issues

My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    3 months ago

    This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, "ATTN:OS Community/Amber918," in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon. 

  • Derrick1978's avatar
    Derrick1978
    New Contributor
    22 days ago

    Having the same problem since December.  My phone won't connect to my car for calls either. 

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      21 days ago

      We regret to hear that you've run into similar difficulties with your OnStar services in addition to trouble connecting your phone to your vehicle's infotainment system. Our team wants a better experience for our loyal OnStar members. We'd like to learn more about these concerns and assess how we may best assist you towards resolving them. At your convenience, please send us a private message with some more details to move forward with this assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. 
       

  • Janellbrooke's avatar
    Janellbrooke
    New Contributor
    22 days ago

    This means the OnStar module is out.  My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out. 

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My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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The mileage and tire pressure show from 2 weeks ago. 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This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, \"ATTN:OS Community/Amber918,\" in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon. 

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Having the same problem since December.  My phone won't connect to my car for calls either. 

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We regret to hear that you've run into similar difficulties with your OnStar services in addition to trouble connecting your phone to your vehicle's infotainment system. Our team wants a better experience for our loyal OnStar members. We'd like to learn more about these concerns and assess how we may best assist you towards resolving them. At your convenience, please send us a private message with some more details to move forward with this assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. 
 

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This means the OnStar module is out.  My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out. 

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