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Amber918's avatar
Amber918
New Contributor
4 months ago

Server connect issues

My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is a...
Janellbrooke's avatar
Janellbrooke
New Contributor
2 months ago

This means the OnStar module is out.  My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out. 

  • BobbyBo1's avatar
    BobbyBo1
    New Contributor
    13 days ago

    Having the same issues with 2025 Tahoe High Country which I picked up March 11. Had the vehicle for week and noticed my rear entertainment system not working correctly. Then noticed my google map or any other features working but SiriusXM still worked.  Took it to deal took then a week figure out the problem. They gave me back my vehicle and told they should have it by the end of the week. Well it’s now April 21 and still haven’t gotta a call or any help from the dealer service center. I called customer care for Chevy they said they would help but still no calls or emails of when the new part will come in.  I need some help here very a very frustrated customer and long time customer. I am very disappointed with the customer service from both dealer and Chevy. What are my options here ? Can I return this vehicle? It’s a lease. 

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      11 days ago

      We appreciate you bringing these concerns with your 2025 Chevrolet Tahoe's OnStar connected services back to our attention, Jesus. Our team regrets to learn of your present frustration and dissatisfaction with this support experience thus far. OnStar and Chevrolet value you as a loyal member of our family and want a better experience moving forward. It would be our pleasure to look into this on your behalf to assess how we may best be able to assist you through these unfortunate delays and subsequent repair. To move forward with this support, please send us a private message with these details to continue. Reaching us is as easy as selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping a close eye on our inbox for your response and hopes to hear from you soon. 

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The mileage and tire pressure show from 2 weeks ago. My account is a...","body@stringLength":"280","rawBody":"

My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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This means the OnStar module is out.  My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out. 

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This means the OnStar module is out.  My dealership was able to get GM cover partial cost since this is happening in several several several brand new vehicles and my vehicle was not even 1.5 years old when it went out. 

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Having the same issues with 2025 Tahoe High Country which I picked up March 11. Had the vehicle for week and noticed my rear entertainment system not working correctly. Then noticed my google map or any other features working but SiriusXM still worked.  Took it to deal took then a week figure out the problem. They gave me back my vehicle and told they should have it by the end of the week. Well it’s now April 21 and still haven’t gotta a call or any help from the dealer service center. I called customer care for Chevy they said they would help but still no calls or emails of when the new part will come in.  I need some help here very a very frustrated customer and long time customer. I am very disappointed with the customer service from both dealer and Chevy. What are my options here ? Can I return this vehicle? It’s a lease. 

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We appreciate you bringing these concerns with your 2025 Chevrolet Tahoe's OnStar connected services back to our attention, Jesus. Our team regrets to learn of your present frustration and dissatisfaction with this support experience thus far. OnStar and Chevrolet value you as a loyal member of our family and want a better experience moving forward. It would be our pleasure to look into this on your behalf to assess how we may best be able to assist you through these unfortunate delays and subsequent repair. To move forward with this support, please send us a private message with these details to continue. Reaching us is as easy as selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping a close eye on our inbox for your response and hopes to hear from you soon. 

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