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Com4734
New Contributor
15 days ago

2025 Optiq not updating state of charge or anything when vehicle is off.

I have a 2025 Optiq. Vehicle is turned on, it will refresh the status of charge and other information. When the vehicle is off, however, it will not update 99% of the time. I have tried power cycling the vehicle like others have been told to do, uninstalling and reinstalling the app, trying the myChevy app instead of the myCadillac app. Nothing has been working. It doesnt seem like the remote start works either. If i try to refresh state of charge it tries for about 3 straight minutes then times out. 

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    14 days ago

    Our team regrets to learn that you've been running into difficulties with your EV Charging Status and Settings within the My Cadillac App and your 2025 OPTIQ. We recognize how frustrating it can be to be without the features and services that you depend on. OnStar wants a better experience for our Members and would like to learn more about this situation to assess how we may best assist you. As soon as you have a chance, please send us a private message with some more details, you full contact information, along with your OnStar account number and/or VIN so that we can take a further look into things on our end. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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I have a 2025 Optiq. Vehicle is turned on, it will refresh the status of charge and other information. When the vehicle is off, however, it will not update 99% of the time. I have tried power cycling the vehicle like others have been told to do, uninstalling and reinstalling the app, trying the myChevy app instead of the myCadillac app. Nothing has been working. It doesnt seem like the remote start works either. If i try to refresh state of charge it tries for about 3 straight minutes then times out. 

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I have a 2025 Optiq. Vehicle is turned on, it will refresh the status of charge and other information. When the vehicle is off, however, it will not update 99% of the time. I have tried power cycling the vehicle like others have been told to do, uninstalling and reinstalling the app, trying the myChevy app instead of the myCadillac app. Nothing has been working. It doesnt seem like the remote start works either. If i try to refresh state of charge it tries for about 3 straight minutes then times out. 

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Our team regrets to learn that you've been running into difficulties with your EV Charging Status and Settings within the My Cadillac App and your 2025 OPTIQ. We recognize how frustrating it can be to be without the features and services that you depend on. OnStar wants a better experience for our Members and would like to learn more about this situation to assess how we may best assist you. As soon as you have a chance, please send us a private message with some more details, you full contact information, along with your OnStar account number and/or VIN so that we can take a further look into things on our end. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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