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gismust's avatar
gismust
New Contributor
6 months ago
Solved

MyChevrolet App not updating

Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do
gismust's avatar
gismust
New Contributor
6 months ago

No it did not work for me

Advisor_Jack's avatar
Advisor_Jack
Moderator
6 months ago

We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put "ATTN: OS Community/gismust" in the subject line. Our team looks forward to getting your app up and running again together. 

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I have tried uninstalling the app and re installing and does not change. What else can I do ","body@stringLength":"188","rawBody":"

Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do

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We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put \"ATTN: OS Community/gismust\" in the subject line. Our team looks forward to getting your app up and running again together. 

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We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put \"ATTN: OS Community/gismust\" in the subject line. Our team looks forward to getting your app up and running again together. 

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.page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community 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.custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 0.0625rem;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .custom_widget_Footer_page-footer-buttons_q38hn_94 {\n .custom_widget_Footer_gm-footer-buttons_q38hn_95 {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 1.25rem;\n list-style-type: none;\n\n .custom_widget_Footer_support-button_q38hn_104 {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 1.0625rem 1.875rem;\n text-transform: none;\n white-space: normal;\n border-radius: 62.4375rem;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 18.125rem);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n 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}\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid 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No it did not work for me

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No it did not work for me

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We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know. 

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