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Drchamp
New Contributor
6 months ago

Old folks

This may not be new, but is new to my Wife and I. Our 2025 Xt4, owned for 6 months now with no issue with onstar remote start, now is requiring a verification code every time to start the vehicle . F...
Advisor_Helen's avatar
Advisor_Helen
Moderator
6 months ago

We do appreciate your feedback. Our team here can further document your sentiments for internal review. To clarify, are you referring to your myCadillac mobile app login screen? If you need further assistance regarding any updates, we are here to help. We will keep an eye out for your reply in the meantime. 

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Our 2025 Xt4, owned for 6 months now with no issue with onstar remote start, now is requiring a verification code every time to start the vehicle . F...","body@stringLength":"601","rawBody":"

This may not be new, but is new to my Wife and I. Our 2025 Xt4, owned for 6 months now with no issue with onstar remote start, now is requiring a verification code every time to start the vehicle . For use older people this is very cumbersome to navigate to the email or text. I do understand for some people this very easy. So we now have a remote start system that we can not really use. This seems unfair to people who are not that tech savvy. Plus we had no notification of the verification code change, or any instructions how we might manage this. Sorry to say but not to impressed. 

","kudosSumWeight":0,"postTime":"2025-03-13T18:17:57.805-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7757_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This may not be new, but is new to my Wife and I. Our 2025 Xt4, owned for 6 months now with no issue with onstar remote start, now is requiring a verification code every time to start the vehicle . For use older people this is very cumbersome to navigate to the email or text. I do understand for some people this very easy. So we now have a remote start system that we can not really use. This seems unfair to people who are not that tech savvy. Plus we had no notification of the verification code change, or any instructions how we might manage this. Sorry to say but not to impressed. 

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We do appreciate your feedback. Our team here can further document your sentiments for internal review. To clarify, are you referring to your myCadillac mobile app login screen? If you need further assistance regarding any updates, we are here to help. We will keep an eye out for your reply in the meantime. 

","body@stringLength":"321","rawBody":"

We do appreciate your feedback. Our team here can further document your sentiments for internal review. To clarify, are you referring to your myCadillac mobile app login screen? If you need further assistance regarding any updates, we are here to help. We will keep an eye out for your reply in the meantime. 

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