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Wpgequinoxev's avatar
Wpgequinoxev
New Contributor
9 months ago

No use asking a question on the forum

I have tired serval times and I always get the same response to contact them via email. They give you the same reply for everyone. The app is still not fixed and you can not get updates with your bat...
Advisor_Helen's avatar
Advisor_Helen
Moderator
9 months ago

Thank you for your candid feedback. We do ask that our Members send us emails so we may take a further look into their specific account details. Please know, we assist with mobile app concerns on a case-by-case basis. To protect your security, we can work directly alongside you via email to assist with any ongoing mobile app concerns. If you continue to have trouble with your Vehicle Status, and need assistance reconnecting with our internal team, please do not hesitate to let us know. We are here to assist to the best of our abilities. 

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They give you the same reply for everyone. The app is still not fixed and you can not get updates with your bat...","body@stringLength":"480","rawBody":"

I have tired serval times and I always get the same response to contact them via email. They give you the same reply for everyone. The app is still not fixed and you can not get updates with your battery management or vehicle status. The real issue is the developers need to fix this problem and update. The company does not want to admit they have a faulty app because it would drive customers away. Please give thumbs up is you agree and frustrated with the ev app. 

","kudosSumWeight":2,"postTime":"2024-11-10T05:05:41.216-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3299_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":560},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have tired serval times and I always get the same response to contact them via email. They give you the same reply for everyone. The app is still not fixed and you can not get updates with your battery management or vehicle status. The real issue is the developers need to fix this problem and update. The company does not want to admit they have a faulty app because it would drive customers away. Please give thumbs up is you agree and frustrated with the ev app. 

"},"Conversation:conversation:3299":{"__typename":"Conversation","id":"conversation:3299","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3299"},"lastPostingActivityTime":"2024-11-11T06:20:07.666-08:00","lastPostTime":"2024-11-11T06:20:07.666-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:3299":{"__typename":"ModerationData","id":"moderation_data:3299","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3299_1":{"__typename":"Revision","id":"revision:3299_1","lastEditTime":"2024-11-10T05:05:41.216-08:00"},"ForumReplyMessage:message:3305":{"__typename":"ForumReplyMessage","id":"message:3305","conversation":{"__ref":"Conversation:conversation:3299"},"author":{"__ref":"User:user:4334"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3299/message:3305","revisionNum":1,"uid":3305,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: No use asking a question on the forum","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3305"},"parent":{"__ref":"ForumTopicMessage:message:3299"},"body":"

Thank you for your candid feedback. We do ask that our Members send us emails so we may take a further look into their specific account details. Please know, we assist with mobile app concerns on a case-by-case basis. To protect your security, we can work directly alongside you via email to assist with any ongoing mobile app concerns. If you continue to have trouble with your Vehicle Status, and need assistance reconnecting with our internal team, please do not hesitate to let us know. We are here to assist to the best of our abilities. 

","body@stringLength":"555","rawBody":"

Thank you for your candid feedback. We do ask that our Members send us emails so we may take a further look into their specific account details. Please know, we assist with mobile app concerns on a case-by-case basis. To protect your security, we can work directly alongside you via email to assist with any ongoing mobile app concerns. If you continue to have trouble with your Vehicle Status, and need assistance reconnecting with our internal team, please do not hesitate to let us know. We are here to assist to the best of our abilities. 

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