Forum Discussion
MyGMC Trailer Light Test
These are never the kind of sentiments that we like to hear expressed about your OnStar experience, Brad. Our team values your feedback as a Member of the OnStar family and is saddened to learn that you've moved forward with cancelling your current services. OnStar wants to continue to be the brand that provides you with the critical safety and additional features that you love and rely on. With the continuous improvement of our service offerings in mind, we've taken special care to document your thoughts for additional review with the appropriate parties. If you should have interest in resuming your services or require our assistance in the future, please know that you're always welcome to reach us here or in a private conversation for additional support. You can send us a message simply by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox in case you should decide to reach out to us. We hope that you have a lovely rest of your day.
Advisor Jack,
Please read and then re-read your response. No where did you address the issue which is causing all the anxiety as to why this safety feature was removed. In the absence of facts, misinformation will breed.
It is ludicrous for you to say, on the one hand, that OnStar is all about safety; and the on the other remove a critical safety component of the GM (OnStar) app. The bottom line, despite the false claims that OnStar is making for customer convenience, is that the removal of the trailer testing feature from the app has drastically reduced the degree of safety protection for the motoring public. Fewer trailer light tests will occur which means that hidden trailer light problems will increase. This will result in the potential for more accidents.
Do what you know is the right thing to do and bring this critical safety feature back into the app!!
Rob Farley
Pembroke, NH
I bet the app has 24+/- channels of functionality between the vehicle and onstar, so to add "Climate Control" features (trying to catch up to Tesla), they had to remove something and decided Trailering was what could go? - I was looking for it after purchasing a camper and hoping to use the app to enter all the dimensions for the HD Surround Vision cameras to align.