Forum Discussion

Angel0302

New Contributor

2 years ago

MyGMC app stopped working 3 weeks ago. Now I find that do not have OnStar connection

Mikerhickey

New Contributor

2 years ago

The app still isn’t working and it’s now 4 weeks and onstar is aware they can’t even open my truck for me!!

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app stopped working 3 weeks ago. Now I find that do not have OnStar connection","id":"message:1754","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1754","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:18740"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1754"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1754"},"body@stripHtml({\"truncateLength\":200})":" I discovered my MyGMC app wouldn't work any more. I uninstalled and reinstalled the app but still nothing. I then went to my 2022 GMC Sierra 1500 - Elevation, to attempt to contact OnStar in the ve...","body@stringLength":"804","rawBody":"

I discovered my MyGMC app wouldn't work any more. I uninstalled and reinstalled the app but still nothing. I then went to my 2022 GMC Sierra 1500 - Elevation, to attempt to contact OnStar in the vehicle but I quickly discovered that my OnStar wasn't functioning - now I know why the app quit working. My OnStar has no green or red light at all. When I push it - absolutely nothing happens. I had my husband disconnect our truck battery for 5 minutes to see if that would reset things but no luck. I called OnStar on my cell and they say take it to your dealer. I live in REMOTE Alaska and do not have a dealer accessible without FLYING or BARGING my truck to Anchorage. My husband is a mechanic and I would love some troubleshooting tips he can try.

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"},"Conversation:conversation:1754":{"__typename":"Conversation","id":"conversation:1754","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1754"},"lastPostingActivityTime":"2025-01-31T17:40:37.327-08:00","lastPostTime":"2025-01-31T17:40:37.327-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:1754":{"__typename":"ModerationData","id":"moderation_data:1754","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1754_1":{"__typename":"Revision","id":"revision:1754_1","lastEditTime":"2024-01-19T15:57:45.054-08:00"},"ForumReplyMessage:message:2023":{"__typename":"ForumReplyMessage","id":"message:2023","conversation":{"__ref":"Conversation:conversation:1754"},"author":{"__ref":"User:user:20151"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1754/message:2023","revisionNum":1,"uid":2023,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyGMC app stopped working 3 weeks ago. Now I find that do not have OnStar connection","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2023"},"parent":{"__ref":"ForumTopicMessage:message:1754"},"body":"

The app still isn’t working and it’s now 4 weeks and onstar is aware they can’t even open my truck for me!!

","body@stringLength":"120","rawBody":"

The app still isn’t working and it’s now 4 weeks and onstar is aware they can’t even open my truck for me!!

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We know how difficult app concerns can be. If you haven't already, we recommend that you uninstall/reinstall the app from your device. If you're still having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Mikerhickey\" in the subject line and we'll be happy to further assist.

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