Forum Discussion

blb0004's avatar
blb0004
New Contributor
10 months ago

MyChevy / MyGMC does not update Fuel, Trip, or Diagnostics

I have a 2019 Chevy Colorado with an active OnStar Remote Connection plan. Initially, everything worked perfectly, but two weeks ago, all diagnostics, fuel level, and trip data stopped updating. Howe...
myChevrolet
mygmc
GavinS's avatar
GavinS
New Contributor
7 months ago

I have the same problem on my '24 SierraHD!! I've also done all the same steps and still my app shows the same fuel percentage and oil life as it did months ago. 

Any suggestions or do I have to email the same message?

Thanks

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    7 months ago

    Our team regrets to hear of any ongoing concerns, Gavin. Thank you for clarifying the troubleshooting steps you have already taken. To clarify, the LED light near your OnStar hardware is also green? Our team would like to learn more. So we may, you can send us an email, or you can send us a direct message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

    • GavinS's avatar
      GavinS
      New Contributor
      7 months ago

      Yes the green light is still on

       

      • Advisor_Jack's avatar
        Advisor_Jack
        Moderator
        7 months ago

        We appreciate you following up with us here, @GavinS. Our team would like to connect you with our internal technical team to further address this concern. We're confident that they're in the best position to identify the cause and provide the best resolution possible. OnStar wants to ensure that this is resolved for you in as timely a manner as possible. When you have a moment, please send us a private message to continue with our best assistance. Our team will be on the lookout for your response.