Forum Discussion
MyChevrolet App not updating
We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put "ATTN: OS Community/gismust" in the subject line. Our team looks forward to getting your app up and running again together.
We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know.
My app is not working for my 2024 Chevy blazer Ev rs ever since the Onstar module was replaced due to error message stating service emergency calling calling. No remote commands and no charging status update
Thank you kindly for bringing this error to our attention. To further clarify, have you pushed your blue OnStar button since your OnStar hardware was replaced? This is an important step to ensure the module is active. If you have already completed this troubleshooting, let us know moving forward. We will keep an eye out for your reply in the meantime.
I honestly don’t remember if I have or not.
As an initial troubleshooting step, we highly recommend pushing your blue button to speak with a live Advisor. This will help create a direct connection to your vehicle and allow our Technical Team to work directly alongside you. If you experience any concerns after completing this step, please let us know by sending us a private message. Simply select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I will try that and see if that works.