Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do
We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put "ATTN: OS Community/gismust" in the subject line. Our team looks forward to getting your app up and running again together.
We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know.
The app started working again after about a week of not working. When the car turned on, I was prompted to choose data plan. Then it listed as an option the plan that came with the car lease. I pressed that, and then everything started working again.
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App not updating","id":"message:3350","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3350","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:26168"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3350"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3350"},"body@stripHtml({\"truncateLength\":200})":" Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do ","body@stringLength":"188","rawBody":"
Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do
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The app started working again after about a week of not working. When the car turned on, I was prompted to choose data plan. Then it listed as an option the plan that came with the car lease. I pressed that, and then everything started working again.
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The app started working again after about a week of not working. When the car turned on, I was prompted to choose data plan. Then it listed as an option the plan that came with the car lease. I pressed that, and then everything started working again.
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Our MyChevy app has also stopped working for the past few days, during the same time as the Wi-Fi hotspot stopped working. 24 Chevy Equinox EV.
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Our MyChevy app has also stopped working for the past few days, during the same time as the Wi-Fi hotspot stopped working. 24 Chevy Equinox EV.
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We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put \"ATTN: OS Community/gismust\" in the subject line. Our team looks forward to getting your app up and running again together.
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We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know.
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We greatly appreciate this update. Please know, we are only an email away if you have any ongoing concerns with services.
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I have a 2024 Chevy Silverado 1500.
Just like some others, MyChevy app stops updating the car statistics (fuel, tire pressure, milage, etc). The remote start and controls do continue to function normally.
I am 100% confident this is not a phone/App issue. I know this because I have followed all the recommendations posted on these forums and it did not fix (clear cache, re-install, etc). Also, it is occurring on three different devices my family owns. 2 X iPhones and 1 x Galaxy Android phone. For some reason, the OnStar module in the car stops updating the server. I tried many different things, and I finally found one solution that works, so I wanted to share.
I do an OnStar reset. After the car is started, I hold in the \"Blue\" button for 15 seconds. At that point, the green light turns off, then red, then green again. And, it will then try and connect to an advisor. I just hang up. This works every time. Unfortunately, I have todo it again about once every 3 to 5 days. Hopes this helps others, and perhaps for a more permanent solution.
I should also mention that I am currently on the 3 year free remote access plan. For the 2024 Silverado
For my 2020 Chevy equinox, I am currently paying for the remote package. It continues to work normally, with no issues.
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We do appreciate you sharing this troubleshooting. If you need any assistance regarding your OnStar hardware or the mobile app in the future, kindly let us know. We are here to help to the best of our abilities.
